Support

Need help with your account, membership, or a job post? Get in touch and we'll get back to you as soon as we can:

info@freelancesailors.com

To report a specific job post for objectionable content, use the Report button on that post in the Job Feed — this goes straight to our moderation team, and we aim to act on it within 24 hours. You can also block another member from within the app so their posts stop appearing in your feed.

For anything else — account or password issues, membership billing questions, or requesting your data be deleted (see our Privacy Policy for details on your data rights) — email us above.

Deleting your Freelance Sailors account and data

In the app: go to Profile and tap Delete my account. This immediately and permanently cancels your membership (including any active subscription), removes every job post you've made, and deletes your account and personal data. This can't be undone.

Without the app: email info@freelancesailors.com from the address on your account and ask us to delete it — we'll confirm once it's done, usually within a few days.

What's deleted: your name, email, password, phone/WhatsApp number, profile details, and job posts are all permanently removed from our database.

What's retained: payment records related to your subscription are kept by our payment processor, Stripe, as required for accounting and tax law — we don't control or access this after your account is deleted.